We want to make sure you are getting the special care that you deserve, so when it comes time to request changes to your site or resolve an issue, please follow the steps below when formatting the subject line of your ticket to ensure that your case is routed to the correct Phenom People Support Squad member.
*Priority rankings are below based on essential functionality required for job seekers to navigate your site and apply successfully.
P1: Critical Impact: Mission critical functions are not available
P2: Significant Impact: A feature or function of your solution is severely restricted in its use or significant performance degradation is experienced
P3: Minor Impact: System performance issue or bug that limits functionality but does not have critical impact on operations
P4: Minimal Impact: Minor problems not impacting service functionality such as enhancement requests, content updates or new feature requests
If you want to resolve an issue related to the integration with your ATS:
Subject: Apply Issue/Update to Application: Topic/Error Message - P1 or P2
If you want to resolve a bug pertaining to the content or non-apply related functionality on your site:
Subject: Bug Identified: Topic/Error Message - P2 or P3
If you are requesting a change to your site:
Subject: Change Request: Topic - P3 or P4
If you want to ask a general question related to the platform or your site:
Subject: Question: Topic - P4